JLL—A Case Study
Today's office interiors should foster an excellent user experience for associates to support better work performance
Simon Wu, Principal of iDA Workplace + Strategy, was tasked to conceptualize a new interior aesthetic that postively impacts user experience, revolutionizing the Shanghai commercial real estate industry. It would also serve as a global design benchmark for the company.
To illustrate the JLL Brand, iDA Workplace + Strategy envisioned an agile and collaborative workplace, drawing from co-working's energetic and dynamic approach. The vision, above all, would reinforce JLL's positioning as an innovative and forward-thinking firm through a multitude of design choices focused on the holistic user experience—in attitude, ambiance and tactile benefits.
The WELL Building Standard was used as a framework for user experience, while LEED requirements were to be simultaneously met to align with JLL's corporate emphasis on sustainability. The challenge became to blend two seemingly incongruous standards through an elevated design to present a united and harmonious atmosphere for JLL Shanghai associates.
As a leading professional services firm, JLL has a history of helping clients achieve their ambitions through bold and innovative solutions. Recently, JLL set out to achieve its own multifaceted ambitions through a large-scale relocation of its Shanghai office, the company's Chinese headquarters and Asia Pacific flagship, to visually reflect its bold company spirit.
This case study explores how, with clear design vision, design firm iDA Workplace + Strategy partnered with Milliken to re-envision the modern workplace from the ground up. Responsible, yet bold design choices prioritized the human experience and were enabled on the floor plan through Milliken's dynamic Topography collection.
In navigating the trichotomy of sustainability, comfort and innovative design, flooring was a top priority. Modular carpet throughout the more than 5,000-square-meter space had to support the demands of two strict building standards and match the function of the space, while also reinforcing the overall interior concept of urban planning.
Inspired by urban planning, each route throughout KLL Shanghai was designed to carry surprise—the reception reminiscent of a hotel concierge and work areas defined through various vivid colors.
Milliken's cartography-inspired modular carpet collection brought the logic of urban planning on the floor plan. Four geometric patterns—Explorer, Relief, Navigator and Regions—are contemporary interpretations of maps, and enhanced through a kit of design elements, including both color and text accents.
iDA Workplace + Strategy utilized Topography's versatile components to create visual definition in an open-concept office for an exclusive map of JLL Shanghai:
- Multiple patterns were used to showcase street views from the office
- Route indicators enhance user navigation
- Various colors provide a comfortable, fun and inviting workplace
- Unexpected traffic routes create opportunities for various connections and inspirations
Topography also met both WELL and LEED specifications required by JLL, with a host of environmental and user benefits:
- Soft, PVC-free, open-cell cushion backing provides unparalleled comfort underfoot and reduces muscle fatigue for associates using sit-to-stand desks by up to 24%.
- The standard cushion backing also reduces noise up to 50% more than hard-backed carpet—reducing background noise, which is linked to lowering stress levels and improving productivity in open offices.
- With 40.9% total recycled content, the construction keenly balances eco-, performance- and user-friendly attributes.